Customer Service vs Customer Experience

Tuesday 30th July 2019

Customer Service vs Customer Experience

This is the one you’ve been asking for!

Customer service (or the lack of it) has been raised at a number of breakfast meetings this year. Frequently with a bit of a groan!

So at the Forster-Tuncurry Business Chamber, we’re doing something about it.

That’s right, our next breakfast meeting is all about how to create “human to human” experiences so you have strong, loyal, long lasting relationships that will benefit your customer and your business.

We’re delighted to welcome Hector Lucenti, the Managing Director of the Beach Geek, a business that in under 5 years has taken their customer database from 1 to over 2,000 clients, as our guest speaker.

Hector will share from his wealth of experience to challenge the way we think and do customer service and help you to build on what you’re already doing well.

Join us at our July 2019 breakfast and learn more about:

  • Who is your Customer?
  • Are your customers really “Always Right?”
  • Customer Service vs Customer Experience
  • Funneling your Customers
  • Strengthening your customer relationships “The After Sale”
  • Share the opportunity!

Why not bring along your most valued customer service team member or a colleague so together you can take what you learn at this meeting and put it into action in your business?

We look forward to welcoming you at our July meeting.

Cost: $25 for members/ $35 for non members.

Bookings essential, click here to RSVP!

Book your ticket

This month’s Business Breakfast topic: Customer service & how to create human to human experiences.

Book tickets now

When and where

Organiser

Forster Tuncurry Business Chamber

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